BEST FAQ
Frequent questions
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1. Is the beach service included?
The beach service is not included in the board rates. The hotel is located in front of both the free beach and the equipped beach. Anyone wishing to take advantage of the rental of beach equipment, may view costs in the ‘rates’ page. The amount of money due may be paid either directly to the lifeguard or at the hotel.
2. Has the hotel a private beach for its guests?
The hotel does not run any beach. However, guests may use the services of the equipped beach just in front of the hotel. If you like, we can make reservation for you.
3. In the pictures we can see a swimming pool: how can we use it?
The pool in front of the hotel is neither our property nor under our management.
4. Is the beach sandy or pebbly?
The beach in front of the hotel is pebbly. A sandy playground for children is available in the equipped beach area.
5. I would like to know the distance from the sea to the Hotel
The hotel is located on the sea front. Just a promenade separates the hotel from the beach.
6. Il servizio internet wi-fi è gratuita e funzionante in tutte le camere?
Sì, il servizio internet wi-fi è gratuito e presente in tutto l’hotel. E’ tuttavia d’obbligo precisare che per l’utilizzo della connessione, sia tramite proprio computer wi-fi che da nostra postazione fissa, è necessario ricevere dalla reception un codice identificativo.
7. Ho letto che il wi-fi è gratuito; vale anche per i minorenni? O serve un qualche consenso?
La navigazione in internet tramite postazione fissa o dispositivo mobile personale connesso alla rete wi-fi dell’hotel è riservata a persone maggiorenni. Per quel che riguarda gli utenti minorenni, per quanto siano predisposte apposite tutele atte a prevenire il pericolo che il minore venga in contatto con contenuti illeciti o dannosi per la sua crescita, è necessaria una autorizzazione della persona che ne ha la tutela giuridica.
8. Are pets allowed in your hotel?
Pets of small size – that are used to living in flats – are generally allowed. No additional fees will be charged. However, it is necessary to inform us at the moment of reservation in order to verify the possibility.
9. Since rooms are available starting from 2.00 pm, is lunch included on the day of arrival?
On that day you can choose to start your stay with lunch or dinner. You should only inform us about your choice in advance. The hour of room availability, namely 2.00 pm, is considered a cut-off time. In most cases rooms are available even before that hour.
10. What is the difference between a standard and a comfort room?
We provide the same services in both rooms, the main difference lies in the fact that the comfort rooms have been recently refurbished as to the furniture and furnishings in the bathroom. The comfort rooms are located on the side of the hotel facing the beach or at the side of the beach.
11. Il mini frigo e le TV a led sono presenti in tutte le camere?
Si’. Mini frigo e TV a led 22″ sono presenti in tutte le camere.
12. Has your hotel any rooms for users with disabilities?
Unfortunately we do not have rooms specially equipped for people with disabilities. However, people with walking difficulties may use the ramp at the main entrance in order to get in and inside the hotel, they may use a ramp to get into the restaurant and a lift with access to all floors, even if the lift has a standard size.
BEST FAQ
Services
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1. Is price per room or per person?
Price for an overnight stay refers to bed and breakfast accommodation. Full board or half board prices are considered per person.
2. What type of breakfast is included in the price?
A buffet breakfast: hot beverages are served at the table. Drinks are made with espresso machines like those used in coffee shops.
3. Is it possible to regulate air conditioning in the room?
Yes, it is. Thanks to a special wall mounted remote control, you have the possibility to decide the temperature inside your room.
4. Are rooms equipped with terraces, balconies or windows?
Each room is equipped with a balcony, with the exception of four single rooms. Each bathroom has a large window.
5. Is smoking permitted on the hotel premises?
Smoking in not permitted on the hotel premises
6. Does each room have a satellite TV?
A satellite TV is available free of charge in each room with satellite channels in English
7. Is it possible to use the hotel kitchen equipment?
No, it is not. The kitchen is accessible only to the staff of the hotel duly instructed on hygienic and health practices to be followed on such premises.
8. Is it possible to have special menus in case of food intolerance?
We do not prepare specific meals for those who unfortunately suffered from food intolerance. However, we know the proper procedures and behaviour to be followed in the kitchen, especially in case of celiac disease. Submit your situation in advance so that we can do the best for you: during your stay our staff will help you in the selection of dishes.
9. Is it possible to have support in food preparation for children?
Is it possible to have support in food preparation for children?
10. What time are meals served?
Breakfast is served from 7.30 am to 10.00 am on the hotel restaurant premises. Lunch is served from 12.30 pm to 1.30 pm and dinner is served from 7.30 pm and 8.30 pm. For children who need to eat specific meals, we can anticipate them up to 30 minutes. Submit your request in advance.
11. Are beverages included in the rates?
Beverages during meals are included in the rates. ‘Beverages during meals’ are beverages served during lunch and dinner: water, drinks and house wine (Bianchello del Metauro). There is a limit to their consumption if not common sense. Guests are not allowed to bring beverages ordered during a meal outside the restaurant.
12. Is an Internet point available on the hotel premises?
An Internet point is available 24 hours a day for our guests. You can also use your laptops, tablets or mobiles by free Wi-Fi connection available throughout the hotel both inside and outside. Both services are free of charge: you only have to fill in a form at the reception desk at the moment of your arrival. Children under the age of 18 are not permitted to register for the service.
13. Is a parking lot available or shall I park along the street?
The hotel is equipped with a private garage under video surveillance: it can accommodate approximately 20 vehicles. Parking lots can not be booked in advance. In the event that your vehicle prevent other cars to get out of the garage, you have to leave your keys at the reception desk. We provide you with valet parking service: our staff is qualified and under insurance coverage. Close to the hotel you may find a large parking place free of charge.
14. Is a service transfer by private car to/from the railway station available?
Yes, it is. A driver and a car are available for transfer to/from the railway station. The service is free of charge and should be booked in advance: please, inform us about your arrival time at the railway station.
15. What time is check-in on arrival day?
Rooms are available starting from 2.00 pm on arrival day stated at the moment of booking. This period shall be considered as a deadline. We therefore ask you to inform us about your arrival time in order to give you a better service.
16. What time is check-out on departure day?
Rooms shall be vacated by 10.00 am on departure day stated at the moment of your reservation. Later departures must be agreed upon: an extra night fee will be charged.
BEST FAQ
Booking
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1. How can I send a booking request?
At each page of the web site you have at your disposal a search engine: please check availability by clicking on the button. You may also send us an email from the ‘information’ page in our web site; contact us by direct toll free line 800 037 333 or by fax at the number +39 0721 801490
2. How can I avoid errors on arrival and departure days?
At the moment of booking we suggest you to specify the “arrival” and “departure” days under the terms dates of the corresponding events. Please note that indicating only the usual words “from …” “to …” might cause misunderstanding, particularly on the date of departure. The word “to…” should come together with the date you intend to leave the hotel.
3. Do you require a deposit to hold my reservation?
At the moment of the final booking a 25% deposit on the total amount is required, with a minimum fee equal to one night stay. Deposit can be forwarded as follows: 1. By bank transfer to the current account made payable to Continental srl’s on the Banca Intesa, IBAN ” IT68 A030 6924 3011 0000 0001 567 ″, BIC /SWIFT “BCITITMM391”; 2. By postal giro to the account number 49440092 made payable to Continental srl; following your communication, we will send you a pre-printed deposit slip; 3. By postal order made payable to Continental Srl, Viale Adriatico 148, 61032 Fano PU; 4. By credit card VISA/MASTERCARD/SI. Enter the page …………in our web site.
4. Is it safe to enter my credit card details online?
We employ SSL technology to keep your credit card information safe, and use encryption to protect transmitted data. The SSL technology ensures the identity of the web site owners and transparency to consumers. You can be assured that your transaction is safe by the lock icon that will appear in your status bar of Internet Explorer. Sending and receiving data in Secure Server technology is signaled by the browser displaying the address https://(S ending) instead of http://, further confirmation of the encrypted and safe data transfer .
5. How do I know if my booking was successful?
Once your booking has been completed, a reference number will be issued. We will hold your reservation according to your instructions, while awaiting your deposit. In the event the deposit does not arrive by the time agreed, we will notify you before a possible modification/cancellation of booking. Once you have completed all the booking process, a letter or a confirmation email will be sent to you, including details of your booking and contacts of our hotel (telephone, email address, etc.). If you choose to receive a confirmation via email, we recommend you to print it. We suggest you to make sure that the personal information you provided for are correct: actually, in case of wrong data, you will not receive any replies and this could lead to communication problems and misunderstandings. It is your responsibility to verify that all the details you have given are correct.
6. What, if I do not receive any notification?
Most of the times you do not receive any notification from us, because you entered wrong data. We invite to contact us.
7. How can I modify my reservation?
In order to modify your reservation you can contact us. We will perform all the necessary changes. If a written notification had been sent, any change must be validated by mail or fax.
8. How can I cancel my reservation?
In order to cancel your reservation, please contact us and communicate the cancellation via email or fax. Before cancelling we recommend you to read our cancellation policy to avoid penalties. Cancellation terms are shown under the entry below and in our confirmation message. Cancellation is free of charge if made within the terms of our cancellation policy.
9. What are the cancellation terms beyond which a penalty is applied?
A reservation can be cancelled at least a fortnight prior to the arrival date. If the booking is cancelled later, or in the case of a no-show, the full amount of the deposit will be charged.
10. What happens if I decide to leave before deadlines?
If during your stay you decide to leave the hotel in advance, you will be charged the full cost of one night.
11. What shall I do if I book just few days before date of arrival?
In case of reservations made just few days before arrival date, the above-mentioned booking procedures are followed. In case deposit is paid by credit card booking is confirmed immediately; in case deposit is paid in a different way it is necessary to send the bank or postal receipt of payment by fax to +39 0721 801490.
12. What shall I do if I book on the arrival day?
For bookings made on arrival day and if you do not have the possibility to communicate details of your credit card, you will be asked your phone number. We will call you back for confirmation.
Stay
13. How can I pay my bill?
Bill can be paid cash or by credit card/ATM even on departure day. We accept SI, Visa, MasterCard, Diners, American Express, Maestro credit cards. It is also possible to settle the bill up by check by 8.00 pm of the day before your departure. For long stay holiday partial payments during your stay are required. You can also finance from a minimum of € 600,00 to a maximum of € 3,000.00 in 4 / 6 / 8 monthly instalments through direct withdrawal or postal order. Payment is interest-free: Continental Srl will charge a commission for brokerage services by the following percentage: No monthly instalments Service brokerage fees from the amount financed by Continental Srl. 4 0% 6 1% 8 2% Financing is subject to approval of the finance company Centax SpA. Only few hours are necessary for the approval and the preparation of forms. However, you should contact us well in advance if you choose this option.
Privacy
According to art. 13 of the Decree Law in respect of personal data (Legislative Decree No 196/2003) that requires anyone who processes personal data to provide adequate information to the subject to which the data refer, we specify as follows:
a. The above-mentioned data, we collected according to the article 13 of the Decree, will be used to provide the service applied for. We use the contact information and areas of interest information, as appropriate, in the normal course of our business to build your account with us, send you requested information, provide you with our products or services personalize the delivery of site content to you or contact you when necessary. Personal information is required in order to identify you as a customer and to provide you with access to our products and services and other products and services we feel might be of interest to you. By using this website, you are saying that you agree to the collection and use of any personal information sent to Continental Srl, provided it is used as set out in this Policy.
b. Your data may be treated both with electronic/computer systems, as well as with paper supports but in any case in total respect of the minimum security measures and will be saved for the time strictly necessary to fulfill the purposes for which they were collected
c. One’s personal data can not be disclosed to third parties and therefore not permissible unless explicitly authorized by the statute or the data subject’s consent for commercial relationships with companies is obtained. In particular Post Offices and Banks in case of operation through intermediaries.
d. The interested party has the right to receive confirmation of whether his/her personal data exists or not, even if not recorded, and its communication in an understandable form.
e. The interested party has the right to know where said personal data comes from, their treatment purpose and method, the logic used if said data is treated electronically, the identifying data of the owner, those responsible and their representatives.
f. The interested party has the right to obtain updating, rectification or, when interested in doing so, data integration, cancellation, transforming into an anonymous form or blockage of data handled in violation to the law, including any data that does not have to be kept for the purpose it was collected for or then handled.
g. The interested party has the right to oppose, fully or partially for legitimate reasons, the treatment of personal data concerning him/her, even if pertinent to why it was collected, for sending advertising or direct selling material or for market research or commercial communications.
The treatment owner to be contacted is CONTINENTAL S.R.L. Viale Adriatico 148, 61032 Fano (PU).
Are my personal data safe?
Safety standards used to make information personal and confidential, including “firewalls” and data processing through SSL (Secure Socket Layer), have the highest possible encryption. In addition, specific techniques are used to protect such data from unauthorized access by third parties. A “policy document”has been developed and closely followed for the security of both data on computer and paper although it does do not constitute an obligation under the Guarantor for the personal data protection
Contact us for information
